We seem capable of recognizing certain actions and behaviors as universally abhorrent. Nobody can say “Cloudflare is neutral… Unless you are CSAM”, or “Cloudflare is neutral… Unless you are a live video feed of a mass murder event”, and call it an odd definition of neutrality.
There are a lot of sick individuals out there, an unfortunate number of people unable to discern trolling from legitimate discourse, people who may be convinced to commit abhorrent acts or think that they found like minded supporters of their abhorrent behavior. It is not neutral to actively defend and support the ability of a platform to take advantage of those people and or to allow the promotion of such abhorrent behaviors.
It seems like Cloudflare finds themselves walking a tightrope across a bottomless chasm. Any misstep will have dire consequences for the future of Cloudflare and the precedence it sets for the internet as a whole. It seems at this point they have taken a path of extreme caution and attempted to weigh that against collective voice of reason.
