But that comes with the additional benefit of hiding the origin. This resembles a post-forwarder service or a bank that knows the customer's real identity, but provides a way for them to conduct business without exposing it. Is there a good-faith argument that this service is a public utility and should be provided even if the customer is using it for criminal activity?
If someone used FedEx to run a fake pharmacy and deliver fake medication to people while staying out of reach for law enforcement and regulators by using a FedEx-provided return address, would you say that FedEx should enforce their T&C and shut that customer down?