This is why I don't understand the anti-promotion crowd who think promoting oneself and building an audience is a bad thing. Having the implicit threat of an audience you can address is a major lever to getting decent service nowadays.

Which hospital? Seems like this thread has at least one pair of google-eyeballs looking at it.

Bad PR always seems to get instant action - it's more damage control than anything else.

If you have an audience, you have PR power.

You can fix this yourself.

In the lower-right corner of Google Maps there is a tiny link that says, "Edit in Google Map Maker". Click this link and you can edit Google Maps. Your edits get sent to Google and they'll approve/deny it in typically a few days.