This is awesome. Matt friggin Cutts is over here personally responding to not just the big shots (as in PG, and I don't mean that in a bad way at all) but some of us little people too. I see this stuff and it just inspires me. I really hope one day I can be in a position where all types of people, rich, poor, powerful, powerless, can all benefit from my skill or knowledge and that I would be the guy who helps the average Joe the same as the hot shot CEO. I hope I carry that with me as I build my own business. Thanks for being so cool, Matt Cutts.
Happy to help! I was just hitting up HN for some stories to pre-load into tabs for a plane ride and happened to see the story. Bugs happen on our side too, so I was interested to dig into this case.