Of course it's preferential treatment. And if you scan the last month or two of Matt's comments they are general in nature and not specific as in:
"I think I know what the problem is; we're detecting HN as a dead page. It's unclear whether this happened on the HN side or on Google's side, but I'm pinging the right people to ask whether we can get this fixed pretty quickly."
You don't think "pinging the right people" and "get this fixed pretty quickly" is preferential treatment?