undefined | Better HN

0 pointsjiggawatts3y ago0 comments

Don’t confuse the failings of their consumer-facing systems with the madness behind that facade.

The equivalent of what I was describing in terms of a web experience would be having to use a dialup modem to sign up for an account via Netscape Navigator 4. With a login secured using SSL… version 1.0.

I wish I was exaggerating, but their systems literally date back to that era and have comparable limitations in terms of supported network protocols.

0 comments

davidbanham3y ago

Hahaha holy shit is GSMIS still running? In all it’s TUI glory?

When I left, the mobile division had its customers split between three different systems; GSMIS, Focus and Arbor. The poor customer service reps would have no idea which one any given user was in when the phone rang. The only way to figure it out was to ask the person for their phone number, then type that number into each backend and see which one returned a result.

Meagus3y ago

Telstra's got something similar going on with their management systems - three platforms and two incomplete migrations in progress for seemingly the last eternity.

j / k navigate · click thread line to collapse