Eh. Pedantically; the Apple Store will at least try to help you, even if they’re not empowered to fix it they will guide you through the process until there is a resolution.
It’s not as “you’re on your own” as some products I’ve owned.
This is key. That the Apple Store can't directly help you doesn't mean they won't direct you to the proper person (and possibly stay with you if possible & desired)
