I think you are probably right that most problems are hardware, but there are a lot of broken chargers (display out, not fixed). People just report them all the time. look at reddit.com/r/electricvehicles.
But yeah, it's probably a lot of software issues. Strangely I do not hear from Europe that there are problems like here. I don't hear about 'charger is broken or won't charge' in Europe when people use tesla chargers (which are on the euro-ccs standard just like tesla cars there). Can anyone chime in? I'm in the US.