I saw the excel file, asked for 5 minutes, came back after 15 and had solved the problem to such a degree that it went from wasting two hours for two teamleaders on every night we did this job to being almost trivial for one to do in 5 minutes.
And the solution was trivial. Like really trivial. But no one had thought of it before : )
Second best probably when I saved a messed up server in US (an person on site hadn't noticed the . in rm -rf ./bin and had proceeded to use sudo without thinking, as every Linux user does when they go through that dangerous phase).
I realized I still had one ssh connection to the server, realized either scp or rsync or something was in sbin (or somewhere else) and we could use it to copy the necessary binaries to get it back on track.
This easily saved us a 3 days (RHEL with Oracle 11g something easily took days to get right and it also was a massive pain to do).