We've had total number portability here for a few decades, but I do know a few people who have changed numbers due to lost/replaced phones also. I'm not sure if the reason for this is due to unawareness of the process, difficulties proving ownership of the previous number, impatience (new accounts are activated same day, number porting takes 2-3 days), or some other factor, but even when the option is there it seems not everyone avails of it.