I will admit I am mildly concerned I am being willfully misunderstood, which goes against the spirit of HN conversations. I would not characterize me as happy. My issue was resolved, but that issue explicitly could and should have been resolved earlier ( as it clearly could have been ) without the need to of intermediaries in the form of Twitter. And what happens to all those poor folks, who were banned from Twitter? They can't get 'good' support now, because T-Mobile is saving a few bucks? How is that even in the realm of being acceptable business practice?

<< Since you are clearly happy with the product they offer,

It is a stretch and it goes back to my lack of options "rant" above that include oligopoly position in nearly every industry in US. If I had 20 providers to choose from, somehow I do not think we would have this conversation. Instead, I get to choose, who will piss me off the least. That is not happy. That is merely not sufficiently angry yet.

<< "no thanks"

You are right. The price is ridiculous for an individual and most businesses.

<< If I had to offer you phone support at the same price as T-Mobile it would be unquestionably worse, not having the economies of scale they have.

Not necessarily. Virtual providers do exist ( and they don't seem to be doing badly ), but they happen to be running on the same network as the existing oligopolies giving the illusion of choice, which only hides the real issue here.

<< Anyone smaller trying to offer an alternative would have to charge more just to provide the same level of support, and a lot more to provide better support.

Maybe? I certainly had no way to test that proposition. Ever since I was a little boy, there were only a handful of telecoms for some unfathomable reason.

<< Perhaps there aren't more options because you're too price sensitive?

Maybe? What price range are you talking about specifically though? $100 for two lines with some silly 2gb cap? I frankly pay too much as it is compared to similar services in EU ( I can't readily compare to India or China, but I suspect those prices are even lower there ). If I am sensitive to price, it is because I like to get value for the money spent.