Well I don't know much about Linode customer service because it all worked fine for 14 years... only thing I got is "your node is going to be migrated in X days, or press this key to migrate it now" few times when they were upgrading for new hardware.
The one single issue I had 10 years ago was fixed within minutes of opening ticket too. So you're basically trying to advertise to a bunch of customers happy with service that's also cheaper than your service and offers more options (hosted databases, object store, DNS hosting)