> Frankly your tone made yourself sound like an entitled armchair expert
Well, the OP's tone was flippant, and I thought it was dismissive. Who cares how thankless the job is -- it is your job. Stop blaming it on the users for wanting things and fix the problem and stop making excuses and acting put out.
> whereas the paragraphs you have labeled as "irrelevant" sound extremely relevant. Why don't you use a few words to explain why you think that paragraph is irrelevant?
It is irrelevant because the issue exists now. Who cares what they accounted for 8 years ago, and who cares what their competitor does?
P1: My lock opens with any key. It should only open with my key.
P2: But the competitor's lock opens without a key!
P1: I don't care? Fix it.
> Even though he didn't take responsibility I walk away convinced that he's doing a good enough job.
You should raise your standards.