You said "Expecting journalists to have an answer before writing a piece is very reasonable.", implying it was reasonable to ask journalists to have an answer to the Q in the article. Sangeeth disagrees with you.
Yeah sure, expecting journalists to find a cause + fix for the trillion-dollar company's buggy software and _only_ call-out and amplify a commoner's struggle _after_ they figure it out [EDITOR: OPEN TAG ADDED BY REFULGENTIS]sounds super reasonable. Totally.[EDITER:CLOSE TAG ADDED BY REFULGENTIS]