The question is whether there is such a thing as a heat pump that's appropriate for use in the Northeastern US. It seems unlikely to me that someone with this person's level of engagement would have stupidly chosen to install the wrong kind of heat pump or chosen an installer incapable of recommending the best options.
I live in New York State and the government is nearing the point of banning gas installations in new construction here. I have yet to see any real cost benefit analysis for such a policy in a state with such cold winters.