The whole experience drives a huge wedge into folks, as we see from the very strong breakdown of very negative vs very positive. The site's whole premise comes at the expense of severely agitating some people. Doubling down seems like the obvious move. I don't there's a real possibility of useful dialog or outreach with the discontent; making oveure's to a non-addressable market just doesn't make sense.
And it's not like they have particularly bad points either. They're over the top but basically counter-roasting far more over the top griping, for the most part. It's all pretty well constructed. I don't think they cause any additional or excess damage with this.
I don't always think shiboleths or in-comments are wise, but here in particular I think it adds greatly. It's almost entirely just people's disposition & response we see for how folks perceive this, and not at all cultural or information based. The context in question is mostly the reader themselves. This continues to parlay the grand-joke about emotions & people well, to me.