I look at it like this: it’s exceedingly hard to hire strong technical people. It’s extremely hard to create cutting edge research. It’s as true here as in any research institution, especially (sorry to say it) when it’s not a top tier research institution. And so in those cases, yeah, you will find a lot of not-great research.
And someone else mentioned, here they are paying one or two orders of magnitude less than Google and other top companies for AI/ML researchers. Should we be surprised that they don’t have technical heavy hitters on their staff, or leadership?