As a dev you need to not fall into the trap of lumping users problems and faults off onto your own scale of what is or isn't important. This will ruin your business. You as the dev/on the inner circle have bias to what you think is or isn't important. If you disregard something as small but your users are like yea it's small but it's a major problem that makes the platform unusable your gonna drop users quicker than you can blink all the while asking yourself why?
Dangerous position, be wary of judging your clients problems importance on your own scale. Matrix will fail with that attitude. You won't focus on what your consumers want.
