How is AI being used to enhance customer experiences?

AI has obvious advantages over CS people in: * always available * never get emotional * consistent * elastic (could be added or reduced at will) * centralized improvements (once stronger, always stronger)

So as long as AI is good enough for a CS scenario, such as checking the bank account balance, it is a better option.

Enhance is not the word I would choose. Having fuzzy, non-deterministic responses to unambiguous questions is more frustrating for the user. 'AI' LLMs, at this point, only excel as BS artists.