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0 pointsrolae2y ago0 comments

Not necessarily. Something being too fast can be confusing. If you expect a process to take some time and it ends immediately, it can feel like it failed.

I remember the people from Blogger (google) talking about this problems. People were not very familiar with blog / website builders and users were confused when their blogs got created instantly, like "This is a big deal, me getting an entire website, what happened, what went wrong? It must have aborted the process…"

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pickingdinner2y ago

> can be confusing

Confuse who?

An instant "success" notice beats waiting every single time, regardless of user level, if we're even classifying that.

b1122y ago

The middlings are the problem. Users tech savvy enough to think "wow, that was so fast!", but not tech savvy enough to look and see if there was a 404 or whatever, in the web console.

Which, sadly, is the tech level of most UX people.

Unskilled users are just happy it was fast. Why would it take time, it's a computer!

It's a little like psychiatrists. A surprising number have loads of issues, and go into the business to help themselves.

But this skews perception.

UX people make all sorts of unfounded rules up, many created decades ago, when almost everyone was a "new user".

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