You can't objectively define what constitutes "royally fuck[ing]" their customers.
Just saying "this cost more than I think is reasonable as a wireless customer" means absolutely nothing in court.
Clearly you do not live in America. We abandoned the concept of consumer protection decades ago.
We have a saying in my country, when a child exhibits some great talent, that we also use ironically when a child does or says something very dumb.
"How can you not send this kid to college?"
I think one of the two intentions applies perfectly to the quoted comment.