I heard recently that's actually wrong. We are born helpless, and learning to take control. The helplessness is innate, and we learn to overcome it.
In democracy, the innate helplessness of citizens is overcome by learning to participate in governance - activism, elections, public functions and so on.
The people who say "government does nothing good ever" are the ones who want to keep people in their natural helpless state. It's like telling a student, "you're doing it all wrong and can never be good".