> At that point, they called me to help as a hybrid work expert who The New York Times has called “the office whisperer.” We worked on adapting their return-to-office plan, . . .

> In another case, a large financial services company began noticing employee turnover despite offering competitive salaries . . . . After consulting with me, they adjusted their policies to be more competitive in offering flexibility.

He's just trying to sell books and consulting. Nothing wrong with that -- but hardly objective analysis.