> In that case, workarounds are one way to resolve the issue.
Yea I always check "why" and if the feature request is not already reasonably well motivated, I'll reach out to the customer and ask.
In my experience it's quite frequent a non-trivial feature or change request can be solved as well if not better by a simple, but different change instead.
Alternatively it allows me to see that three customers are asking for nearly the same thing, even though the feature requests make them sound quite different.
