I wanted to get my data out, and there are various laws in various jurisdictions that require this ability. Because of this Google was forced to provide tech support via phone to help you get your data out. Believe me, I've spent a lot of time arguing with those folks. They do have access to some sort of internal email/phone directory though with lots of interesting contacts they are willing to give you to get you off the phone, but I've not had success yet with any of them.