Well if you believe, it is not possible to resolve something(not specifically this issue)/anything/at all without calling it "fucking disgusting" such that each/and every situation with getting customer support from a company (must) turn into a PR shit show for public study and discussion about how bad the company handled it, further giving bad examples to others that it is okay to throw tantrums/offensive statements to get support, from companies recycling the vicious cycle, then yes you are by all means right, there's really nothing about this situation for you or I to discuss productively.

Other than that the apology wasn't well played out. That's a given.