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0 pointstptacek14y ago0 comments

For comparison's sake, look how Coda Hale handles this problem:

https://twitter.com/#!/coda/status/182858775382851585

140 characters. Note the advanced trick he employs of explaining himself while simultaneously owning the problem. The fundamental technique there: demonstrate (somehow) that you understand the concern and that the concern is valid.

(Your annotation is more cynical than mine would be; the interesting discussion though as far as I'm concerned is "the mechanics of how to apologize effectively in an open letter").

0 comments

psykotic14y ago

Exactly. We fucked up. We are sorry. We have taken down the video. It won't happen again. Done. That's all you need to say. Anything more and you're just making it worse.

j / k navigate · click thread line to collapse

0 pointstptacek14y ago0 comments

For comparison's sake, look how Coda Hale handles this problem:

https://twitter.com/#!/coda/status/182858775382851585

(Your annotation is more cynical than mine would be; the interesting discussion though as far as I'm concerned is "the mechanics of how to apologize effectively in an open letter").

0 comments

psykotic14y ago

Exactly. We fucked up. We are sorry. We have taken down the video. It won't happen again. Done. That's all you need to say. Anything more and you're just making it worse.

j / k navigate · click thread line to collapse