It bugged me that they made no mention of torque. The manual is really clear on that part with a big warning:
> WARNING! Correct tightening force on fasteners (nuts, bolts, screws) on your bicycle is important for your safety. If too little force is applied, the fastener may not hold securely. If too much force is applied, the fastener can strip threads, stretch, deform or break. Either way, incorrect tightening force can result in component failure, which can cause you to lose control and fall. Where indicated, ensure that each bolt is torqued to specification. The following is a summary of torque specifications in this manual...
The seat collar also probably has the max torque printed on it.
When they asked if they had the right tool, I would have preferred to see an answer along the lines of "ideally you should be using a torque wrench. You can use the wrench you have currently, but be careful not to over tighten."