> That's the same premise as with all "turn-key" solutions. If it didn't come with software support, it wasn't really turn-key.
Just about any company will sell your company a support contract.
The more interesting question is, can they back it up with action when push comes to shove? I suspect most people have plenty of stories of opening support tickets with big name vendors that never get resolved. And through the grapevine you find out that they won't fix it because they can't fix it. They might not even have access to the source code or anyone on staff who has a clue about it because it came from who knows where. Sales is happy to sell you the support contract but it doesn't mean your problems can be fixed. BTDT.
From listening to the Oxide podcasts, my impression is that Oxide actually can technically fix anything in the stack they sell, which would make them vastly different from Dell et.al.