Ironically, it was Dell's total inability to resolve a pathological rash of uncorrectable memory errors very much is part of the origin story of Oxide: this issue was
very important to my employer (who was a galactic Dell customer) and as the issue endured and Dell escalated internally, it became increasingly clear that there was in fact no one at Dell who could help us -- Dell did not understand how their own systems work.
At Oxide, we have been deliberate at every step, designing from first principles whenever possible. (We -- unlike essentially everyone else -- did not simply iterate from a reference design.)
To make this concrete with respect to the CPU in particular, we have done our own lowest-level platform enablement software[0] -- we have no BIOS. No one -- not the hyperscalers, not the ODMs and certainly not Dell -- has done this, and even AMD didn't think we could pull it off. Why did we do it this way? Because all along our lodestar was that problem that Dell was useless to us on -- that we wanted to understand these systems from first principles, because we have felt that that is essential to deliver the product that we ourselves wanted to by.
There are plenty of valid criticisms of Oxide -- but that we don't understand our system simply isn't one of them.
[0] https://www.osfc.io/2022/talks/i-have-come-to-bury-the-bios-...
