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0 pointstux32y ago0 comments

Oh, that makes sense to me. If you're a smallish company, you're not the target market. Not just Oracle, but any big cloud vendor won't lift a finger for smaller contracts.

If you're a big company, your C suite will be inundated with slick advertising from Oracle, in airports, on MSNBC, in person via networking.

If you're a big company, their sales people will call you, and then they'll find some problems from the top down that Oracle can Supercharge for you.

Think of it like restaurants that don't show prices. If you're very price sensitive, you're not the target market. You don't want them and they don't want to haggle with you. It's not worth spending a lot of sales effort over a small contract

(But I find the AWS story pretty telling! Seems they developped immunity the hard way from a past encounter)

0 comments

scarface_742y ago

Anyone can go onto AWS and see pricing for anything. I got my start with AWS at a 60 person startup with standard Business support. They go out of their way for any company and their live support is top notch. They once found an obscure issue that took them two days and a support person recreating the issue.

Amazon takes “customer obsession” to the extreme. I saw that from the inside and outside.

Now as far as how they treat their employees. Let’s just say never meet your heroes…

tux3OP2y ago

That's fair. We've historically used GCP at $WORKPLACE, so I'm used to a much lighter level of customer support

GCP support people are believed to exist based on available evidence, but further research is required

scarface_742y ago

I mean Google has never been known for great customer support. As far as cloud vendors - Microsoft and Amazon are far ahead.

Anything dealing with customers, Google is behind Amazon, Apple and Microsoft

j / k navigate · click thread line to collapse

0 pointstux32y ago0 comments

Oh, that makes sense to me. If you're a smallish company, you're not the target market. Not just Oracle, but any big cloud vendor won't lift a finger for smaller contracts.

If you're a big company, your C suite will be inundated with slick advertising from Oracle, in airports, on MSNBC, in person via networking.

If you're a big company, their sales people will call you, and then they'll find some problems from the top down that Oracle can Supercharge for you.

(But I find the AWS story pretty telling! Seems they developped immunity the hard way from a past encounter)

0 comments

scarface_742y ago

Amazon takes “customer obsession” to the extreme. I saw that from the inside and outside.

Now as far as how they treat their employees. Let’s just say never meet your heroes…

tux3OP2y ago

That's fair. We've historically used GCP at $WORKPLACE, so I'm used to a much lighter level of customer support

GCP support people are believed to exist based on available evidence, but further research is required

scarface_742y ago

I mean Google has never been known for great customer support. As far as cloud vendors - Microsoft and Amazon are far ahead.

Anything dealing with customers, Google is behind Amazon, Apple and Microsoft

j / k navigate · click thread line to collapse