They are playing the part of the scammed. and the part of the support group helping the scammer. Kitboga got "scammed", says he went to an ATM, deposited money, and got a receipt with a QR code. The code leads to Kitboga's website and telephone service. How an innocent lady got his number isn't clear. Maybe the scammers switched receipts on accident, got frustrated, and told the lady to deal with customer service herself.
I'm guessing they attempted to outsource the work of dealing with Kit's "customer support" to one of their more malleable blackmail/extortion/scam victims.
