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0 pointsilamont2y ago0 comments

> The only way I've reliably been able to talk to anyone to say you wish to 'Talk to a representative about cancelling my account'.

Threatening to leave is also a reliable technique to stop ridiculous price hikes and even get hefty discounts.

Sometimes you have to talk to someone on the "retention team." At other times you can do it online. Most recently I preserved the NYT intro rate of $4 every 4 weeks (instead of $25) and I got a 33% discount on an Adobe subscription after they announced a 50% price hike and I started the cancellation process.

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pests2y ago

My uncle calls up all his service providers at least twice a year and threatens to cancel just to see what they offer him. It's had a very positive ROI.

ric2b2y ago

I'm surprised they haven't caught on yet, sounds like all it would take would be a note on his account, this is a fairly well known strategy.

framapotari2y ago

Maybe he follows through with it if he doesn't like the offer. Systematic threats don't have to be empty.

m-p-32y ago

You have to accept that they might actually cancel the account, and deal with the inconvenience of actually switching (which may be worth it anyway).

johndhi2y ago

Not really you can usually back out before finally pulling the trigger.

ryandrake2y ago

I tried that bluff with a cable company once and they put me on hold for a bit, I thought it was to transfer me to retention department so I can get a sweet discount. Then the rep comes back on and said “Ok I canceled your account. Anything else i can do?”

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g-b-r2y ago

Comcast specifically though throttled the retention policies for Sky Italia when they bought them, it used to be that you could get a 60% discount easily, after their purchase it became at most 40% if I remember well

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