By watching a lot of the videos, you'll learn that a lot of these scammers don't seem to have any actual technical knowledge at all. For example, a really old series of videos have Kit use a joke Windows app called Windows RG and scammers still go along with it.
https://m.youtube.com/watch?v=F0peLpovDB8
They were most likely trained to work with the script they have and their technical knowledge is based on that.