A single retail account is of no consequence to a national bank that has tens of millions of customers. It doesn't matter if you're spending $10 or $50,000 a month. They care about you as an individual about as much as Google cares about a single Gmail account. If an algorithm flags you as potential trouble, off you go.

If you want better service, there are two ways. One is to be an ultra high net worth individual. But the threshold for that is pretty high - from what I recall, real private banking nowadays starts around $5M to 10M in assets with a single institution. The term "millionaire" doesn't mean as much as it did in the 1990s.

The other option is to go with a small local bank or a credit union. If you're in a CU with 10,000 members, it's a lot easier to resolve problems or discuss unique circumstances.