What the spokespeople say is a claim…it’s not truth, we don’t have independent evidence of it, of course they would claim that.

Even if they did have human in the loop - what does that meaningfully look like? Are those humans given the authority to actually overrule the decision? Are they given the evidence to do so? Are they punished or perceive that they will be punished if they do?

I don’t think taking the banks answer to any of those questions at face value is responsible citizenship. Yes it’s what they said - no I don’t think that supports calling it reality.

I’ve mentioned this in other threads related to medical billing. My wife and I have had crazy medical bills for bizarre things the last few years. They are never correct, often they are basically fiction. The people you talk to just point to the bill as if it is inherently correct because it’s the bill. I’ve shown pictures of me on vacation on another continent that same day they charged me for a service…well the bills the bill. That’s not human in the loop, it’s a human shield around the automated decision making loop.

It’s a fixable problem, make incorrect billing an actual crime. It already is to mid bill the government, just not people.