That doesn’t explain their systems showing them not even having received the product for about 10 days until literally the day we filed the chargeback.
May be their system is configured to auto refund when it’s received. So they “hacked” the process so that it doesn’t show received up until they complete inspection.
Maybe a case of semantic drift, the difference between “received package” and “received product”. If the customers are honest those are the same thing, if not there may be a step in between.
