Hi HN!
Both me and my co-founder have had some terrible returns experiences in the past.
There’s little to no customer interface in online returns. You have to do variations of: Finding boxes, taping, printing labels, Googling obscure logistics partners and commuting to a dropoff and back.
Why is this? Well, you can’t do reverse logistics through forward logistics infrastructure. Especially the ”first-mile” part of the return journey is traditionally viewed as a cost sink rather than a value driver.
Daze picks up returns from your front door. We handle everything from that point onwards. You don’t even need packaging or labels.
You'll receive tracking information as soon as we have shipped the item.
Let me know what you think, whether you’re in Finland or not. Happy to hear from potential issues you encounter.
And those of you in or near Helsinki, you can use promo code HN50 at checkout for -50% off. Try us out!
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