Ask HN: Enough is enough. What can we do about Xfinity (Comcast)?

2 pointsdev_throw2y ago4 comments

4 comments

Accidentally submitted it without a description so I'll just put it here.

Xfinity (Comcast) support is non-existent and actively lies to me about promotions or what I will be billed. Every time I call them to dispute, they waste an hour of my time and either throw me a $10 credit that I'm not sure is even getting applied. Different departments don't know about what the other is doing.

I'm now getting charged $70 for international calls I did not make.

How can I escalate these issues? Can I just cancel all association with them cleanly by reporting them to my credit card company? They seem ok with atrocious service because of their monopoly. Why do we put up with this blight?

JohnFen2y ago

For your immediate issue, if you're getting charged for services you did not order and Comcast won't make it right, take them to small claims court. You don't need a lawyer to do this. The odds are very good that Comcast will make it right when they're notified of the lawsuit. If they don't, they'll probably not show up and you'll get a default judgement.

For the larger issue, I don't know. Since Comcast is the only real option where I live, I've been wrestling with this question for years.

dev_throwOP2y ago

Thanks, I am intimidated by the process of court but I'll look into it. Will they be notified automatically, or do I have to serve them the notice?

It is insane that we tolerate this in 2023. I actively switch to other providers even if speeds are lower, but it is impossible to avoid their monopoly. Short of lobbying for municipal broadband, I am at a loss as well.

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4 comments

dev_throwOP2y ago

Accidentally submitted it without a description so I'll just put it here.

I'm now getting charged $70 for international calls I did not make.

JohnFen2y ago

For the larger issue, I don't know. Since Comcast is the only real option where I live, I've been wrestling with this question for years.

dev_throwOP2y ago

Thanks, I am intimidated by the process of court but I'll look into it. Will they be notified automatically, or do I have to serve them the notice?

1 more reply

j / k navigate · click thread line to collapse