> This response is confusing. The point isn’t “considering something is worthless” but rather “considering something superficially tends to lead to poor outcomes”

Replying here as the thread won't allow for more. But I'm not following what you are meaning then.

I'm not seeing the outcome from Chevy being poor, any more than "inspect element" would be poor.

> The thread will allow replies given a delay that’s sufficient to try to avoid knee-jerk responses. Pretty ironic (or telling) that you responded in this way given the context of the discussion.

You are right - it does seem to allow. But I'm not sure what you exactly mean after 20 minutes as well.

That makes no sense at all. There's plenty of inventions and tech that has come to life throughout history, where you had to do or consider something in order to use it.

I think that's a very simplified view of all of it.

Customer service has to be different levels of help tools. And current AI tools must be tested first in order for us to be able to improve them.

You have limited resources for Customer Support, so it's good to have filtering systems in terms of Docs, Forms, Search, GPT in front of the actual Customer Support.

To many questions a person will find an answer much faster from the documentation/manual itself than calling support. To many other types of questions it's possible LLM will be able to respond much more quickly and efficiently.

It's just a matter of providing this optimal pathway.

You don't have to think of Customer Support LLM as the same thing as a final Sales Agent.

You can think of it as a tool, that should have specialized information fed into it using embeddings or training and will be able to spend infinite time with you, to answer any stupid questions that you might have. I find I have much better experience with Chatbots, as I can drill deep into the "why's" which might otherwise annoy a real person.

That's pretty much what happens anytime you buy a car though. There's always some other bullshit fees even if you get incredibly explicit and specify this is the final price with no other charges. They are going to try to force stuff on and unless you are incredibly vigilant and uncompromising. It sucks when you have to drive hours away just to leave in your old car.

How is it farce though? It says it's powered by ChatGPT as well as it has separate link to chat with a human.

You are free to say that already, yes. And I would say it's morally acceptable to say that to anyone trying to manipulate or trick you into something.