What a perilously flawed failure mode. Yet, throughout these months, during which the car swerved erratically at least 20 times, no alerts were triggered, nor were errors or crash dumps logged that could be detected by their technicians or the main office in California. It required GoPro footage from inside my car to highlight the issue.
Their service process is Kafkaesque. Phone support is ineffective, and you're relegated to using a text box in the mobile app that only accepts small image attachments. Videos cannot be uploaded directly; they provide an email address, but emails can;'t contain links or they will be blocked and emails with large attachments won't work. Each interaction feels like starting from scratch, as they don't seem to review the history or notes of your issue.
As for the humidity or fog in your headlights, they claim it's within specifications and will dissipate once the car warms up. There's so much more, phantom breaking at highway speeds, exaggerated range estimates, slow headlight dimming, headlights that need constant re-calibration, terrible rain sensors and wiper modes, etc. etc.
