- Bank offices (and ATMs) disappearing. - Post offices disappearing. - Customer service disappearing (phone especially) in lieu of the always useless "check our frequently asked questions / forums" - Cashiers disappearing in lieu of self checkout.
I'm sure it's not just Belgium. The problem appears to be that there's no big enough incentive to service the long-tail (P90) once most day-to-day stuff can be done by yourself, usually digital. Service as collateral damage of efficiency.
Should we ask the government to ensure that any company providing critical services (banking, telecommunications, distributing food) offers a minimum level of service? Because without outside incentive I only see us going further down this road.
