> but that’s not the people Google cares about in terms of public trust
Exactly. At the beginning, Google cared a lot about perception from technology-minded people. It was necessary to rise. Now, this original audience doesn’t matter to them, as you very well explain it, with your explanation that they weighed nothing in the balance of choices for all of the (perceived) upsides of their architecture. Because it’s a megalith with well-established business streams, which puts them outside of danger from the whims of public perception.
The business streams are:
- Workplace: Google is an email provider,
- GCP: Infrastructure company (who doesn’t care about developers, remember),
- Ads: Basically a leech. Everyone associates Google’s services to spying people by any means necessary (hi Chrome, hi Analytics, hi Google Search).
- Youtube: Who likes Youtubers? It’s the most degrading title in society, no-one would like their son-in-law to be a youtuber.
Morally, it has lost its stance. Technologically, it’s behind Microsoft. Socially, it has incentivized verbosity on the web so much that nothing is searchable anymore, shooting their own foot, and shooting the entire web with it.
The glorious USSR lasted 80 years on the remains of their former glory (and on the remains of food that was still produced). I just hope Google’s descent will be less painful, hopefully overnight.