https://www.vox.com/politics/2024/1/9/24027094/fast-food-pri...
To keep it a bit tech-related, their mobile app is terrible, even by fast-food app standards. It's not native, it's janky and slow, it tends to crash if (to provide a real example) you don't give it two seconds to increment a quantity, and the UX design is embarrassing. They also removed customers' ability to edit or cancel orders, even though no food prep is started until you arrive and users must verbally communicate the alpha-numeric mobile order code (even though the app knows that you're there).
A real screenshot of the McDonald's app on my phone: https://imgur.com/a/IAh4Ybl
This is my biggest pet peeve about both the McDonalds and Chic Fil A apps. I have about a 3 minute drive to both restaurants and hate that I can’t just order on the app and have the order ready by the time I get there. I honestly have no idea what the point of a mobile order is if I have to wait 10 minutes in the curbside pickup spots after arriving when I could have gone through the drive through just as fast.
I haven't gotten curbside from them since COVID lockdown, though.
It's especially great for making substitutions and tweaks to your order.
