I, too, remember when GUIs (not UXs!) respected the user's desires, workflow and general agency. That's not entirely gone yet, but it's going. Heck, Office 365 updated lately and now I have this ongoing little contest of displaying the tiniest number of coworker Teams comments in the hugest amount of white space. The results beggar belief.
Edit:
Teams (it's a Chrome browser window, but that's not really relevant to my rant) is taking up like two square feet on a 4K monitor, and 3-6 messages plus links to a couple attachments are all it will show me - along with enough white space for another 300 channel names (but only channel names, nothing else), headings the size of movie trailers, just oceans of space and garbage I don't need and can't use.
In an ideal world, there'd be some way to adjust the layout a bit, and in fact when we used Slack before Teams, that was pretty easy: you move the divider between channel names and messages to the left, thus giving less space to channel names, more space to message content. Done.
But that's too much power to allow a user to have, in these modern, enlightened times. So while Teams has such a divider, there's no provision to adjust it. Want to see more than a handful of messages at the same time? Gonna need a bigger monitor. Probably 55" would be a good size.
Of course, that's one example out of a billion. It's not that software won't cater to my particular workflow... it's is that software no longer allows me to make reasonable adjustments to support a workflow that works for me, and in fact removes still-remaining means to do so on a regular basis.
Really it's the whole "you're holding it wrong" mindset that I get so tired of. We all labor under our own constraints and just a little leeway on basic customization goes a very long way to making software more usable. Just let me view more than six messages at once, ok? Please?
