Every two weeks a member of the UX research team would present a report of compiled feedback and, oh boy, did we ever hear about all things people hated about any UI changes.
Their complaints are typically completely valid, but there’s only so much we can do. We can’t just leave things alone because there’s always some new feature or ad product to work in. We UX designers did not choose what to work on any more than the developers chose what features to build.
