Oh mine sure isn't. Mine is username@hostname, which doesn't even get you close to my email.
Regardless, I connected with:
ssh -o IdentityAgent=/dev/null -i /dev/null terminal.shop
Really tempted to write a bot to spam that form... but I'll give them the benefit of the doubt and wait to see if they come back in a week or so.
I just don't get why I can't read the FAQ even though they're sold out. Kinda missing their moment here by having nothing to do other than give an email and quit.