And when there isn't just straight documenting of what's been implemented then it is an unreasonable gate to usage which limits customers to only the flows imagined by the technical writer.
Which itself breeds this sort of refusal to participate. Either the end user is ungrateful and needs to express that gratitude through silence or there's a smug moderator who's read everything and knows which paragraph of which tutorial has the answer and harangues anyone asking with a link and a "why didnt you read sentence 5 of paragraph 2 of a tutorial written 2 years and 3 major versions ago?"