Realistically, Amazon didn't have the scale/resources to mitigate/manage this problem for customers back in the day. It also wasn't a target like it is now. Even a decade ago, it was a comparatively small problem that was no doubt simpler to address this on a case-by-case basis.
Being responsive isn't about having infinite resources. It's about prioritization. I doubt at the time this was anywhere near the top of the list for them to fix even for the person who tweeted years ago.
