In the customer support example, he tells it his new phone doesn't work, and then it just starts making stuff up like how the phone was delivered 2 days ago, and there's physically nothing wrong with it, which it doesn't actually know. It's a very impressive tech demo, but it is a bit like they are pretending we have AGI when we really don't yet.

(Also, they managed to make it sound exactly like an insincere, rambling morning talk show host - I assume this is a solvable problem though.)